QUESTIONS?
USE THIS PROBLEM SOLVER
PROBLEM
SURFACE UNITS WILL NOT
MAINTAIN A ROLLING
BOIL OR FRYING RATE IS
NOT FAST ENOUGH
COOKTOP FEELS HOT
FOODS COOK SLOWLY
SURFACE UNITS DO NOT
WORK PROPERLY
TINY SCRATCHES
(may appear as cracks) OR
ABRASIONS ON RADIANT
COOKTOP GLASS SURFACE
METAL MARKINGS
(may appear as scratches)
DARK STREAKS OR SPECKS
AREAS OF
DISCOLORATION
ON COOKTOP
HOT SUGAR MIXTURES/
PLASTIC MELTED TO
THE SURFACE
F“REQUENT
CYCLING
OFF AND ON OF
SURFACE UNITS
POSSIBLE CAUSE
● You must use pans which are absolutely
flat
(refer to the Cooking Tips section
in this manual). If light can be seen between the pan bottom and a straight edge,
the surface units will not transfer heat properly.
● Pan bottoms should closely match the diameter of the surface unit selected.
● Because the units heat by conduction, the cooktop surfaces may seem hotter
than you are used to. This is normal.
Make
sure flat-bottomed pans are used.
● Improper cookware being used. Pan bottoms should be flat, fairly heavy weight
and the same diameter as the surface units selected.
● Difficulty may be in the main distribution panel of your house, caused by a
blown oven-circuit fuse, a tripped oven-circuit breaker, the main fuse or the
main circuit breaker, depending on the nature of the power supply. If a circuit
breaker is involved, reset it. If the control box uses fuses, the oven fuse
(a cartridge-type) should be changed, BUT ONLY BY SOMEONE FAMILIAR
WITH ELECTRICAL CIRCUITS. If after performing one of these procedures,
the fuse blows or circuit breaker trips again, call for service.
NOTE: Apartment tenants or condominium owners should ask their building
management to perform this check before calling for service.
● Cooktop surface unit controls are not properly set, or the wrong control knob
is set for the surface unit you are using.
“
Incorrect cleaning methods have been used, or coarse particles (salt or sand)
between cookware and surface of cookware with rough bottoms has been used.
Use recommended cleaning procedures, be sure cookware bottoms and
cookware are clean before use, and use cookware with smooth bottoms. Tiny
scratches are not removable but will become less visible in time as a
result of cleaning.
● Do not slide aluminum cookware across the surface. Use recommended
cleaning procedure to remove marks.
● Incorrect cleaning materials have been used, encrusted
boilovers
or grease
spatters remain on the surface. Use a razor scraper and recommended
cleaning procedure.
● Use a razor scraper and recommended cleaning procedure.
● Mineral deposits from water or food can be removed with Cook Top
Cleaning Creme.
● Turn the surface unit to LO, wipe the hot cooktop with several dry paper towels.
Use a razor scraper held at a 30° angle to the cooktop to scrape the hot spill to
a cool area outside the surface unit. Let the cooktop cool. Clean with Cook Top
Cleaning Creme.
● Incorrect cookware used. Use only flat cookware to minimize cycling.
If you need more help.. call, toll free:
GE Answer Center”
800.626.2000
consumer information service
12
(16 pages)
(72 pages)
(82 pages)
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